From Basement to a 20k Square Foot Facility
As we continue recognizing the 20 year business anniversary of Medical Recovery Services, we want to share more with you, our readers, clients, fellow advocates and supporters, on what it was like for Pat Palmer and her family to embark on this incredible journey from “hometown hero” to America’s best known medical billing advocate.
When she first began MRS, after she had discovered the commonplace over-billing practices of local healthcare facilities, she worked out of her home’s basement with the help of her daughter, Candice, and her mother.
Together they would research and scrutinize clients’ medical bills to make sure they were only paying for what they truly owed. Once Pat was satisfied that all over-charges and incorrect billings had been removed from a clients’ medical bill, she then began the process of fighting for prices that were fair and reasonable.
Pat’s Breakthrough Case
One of the most memorable consumers Pat helped in the beginning of her business was a local woman who Pat recovered $20 thousand in savings on a medical bill. This client happened to have connections with an Associated Press reporter, who wrote a story on Pat and her service and advocacy.
Immediately after the story was published, Pat was being contacted day and night by people all across America – in 27 states within the first week.
As word spread in the community about the “lady who could find over-charges on medical bills”, she and her new company garnered local media attention. After being visited by area television reporters, word spread like wildfire throughout the nation about the young woman in a small town who was standing up to healthcare giants – and winning the battle.
Pat had to steadily increase her staff to keep up with the demand of desperate consumers with gargantuan medical debt around the country. Within the first few years of having her own business, she had to move the operation to a building in downtown Salem, Virginia. Still more employees had to be added on a rolling basis to handle the hundreds and thousands of calls coming into her office every week.
This modern-day “David and Goliath” saga between Pat Palmer, her team of advocates and healthcare facilities across America has grown in the past twenty years – so much so that it is pushing Pat’s organizations to move again, this time into a 12,000 square foot facility. But Pat doesn’t mind one bit; the ultimate goal of the medical billing advocate is to raise awareness, spread knowledge and protect consumers, so growing is part of that goal.
Another way Pat is spreading the word of abusive medical billing practices is through the release of the latest edition of her newest book, MBAA’s Guide to Surviving Your Medical Bills, 2nd Edition: What you Need to Know Before You Spend a Dime.
Just in time for the Open House of Medial Recovery Services and Medical Billing Advocates of America’s new facility, Pat will be having her first official book signing event during “Consumer Day” on Saturday, July 26, 2014 from 10 a.m. until 3 p.m. at the facility located at 3517 Brandon Avenue SW, 2nd Floor, Roanoke, VA 24018.